1. Is the Benefits division the best point of contact for all my questions and/or concerns?
The Benefits division can help you with questions and concerns related to employee benefits and the Wellness Program. If you need assistance with something else, see below to find the best contact for your situation.
- Recruitment (Ext. 5051)
- Information about job openings or application status.
- Employee Relations (Ext. 5053 or EmployeeRelations@cctexas.com)
- Complaint(s) about a department or co-workers.
- Feeling “threatened” or “forced out” of your job when doing a retirement consultation.
- Organizational Development (LearningInstitute@cctexas.com)
- Questions about tuition reimbursement.
- Issues accessing your Open Sesame account.
- HR 101 presentation schedule.
Compensation (Compensation@cctexas.com)
JAQ-related questions or requests
- Payroll (Ext. 3640 or Payroll@cctexas.com)
- Making changes to W4
- Questions about payroll
- IT Help Desk (Ext. 3766 or ITServiceDesk@cctexas.com)
- Updating username/password for Infor access
- Need Open Enrollment access.
- Department HR Liaisons
- Need assistance with initial FMLA application process.
- Risk Management Department
- Need care for a Workers Comp claim related to an old injury.
- Information about the City’s Workers Comp carrier.
2. Where can I find information about my flexible savings account (FSA) or health savings account (HSA)? Can the Benefits division provide information on my account balance or order a replacement card?
You can contact EmployeeBenefits@cctexas.com for basic information. Your account is private and answers to specific account information (ex. account balance) and/or requests must be obtained by the account holder through Optum Bank. Click on the links below for more details and the Optum Bank website link.
HSA – Health Savings Account – City of Corpus Christi (benefitscc.org)
FSA – Flexible Spending Accounts – City of Corpus Christi (benefitscc.org)
3. I elected to recieve an HSA with City contributions at new-hire orientation. When do I have access to the City funds?
New-hire employees have access to the funds 30 days after their start date.
4. Where can I find information about my TMRS account? Am I required to have TMRS? Are there other options available?
All full-time employees are required to have TMRS and contribute 7% of their earnings each paycheck. Employees can access their account online. More information is available at TMRS – City of Corpus Christi (benefitscc.org).
Employees also have the option to create an additional retirement account at any time through Mission Square. More information is available at Mission Square – City of Corpus Christi (benefitscc.org).
5. I recently stopped working for the City. How do I get my TMRS refund?
You may request a refund of your TMRS account after 30 days from your separation date with the City of Corpus Christi. The first step is to fill out the refund application, which is available at TMRS – City of Corpus Christi (benefitscc.org). Next, email it to EmployeeBenefits@cctexas.com or bring it to the HR Department, located on the 2nd floor of City Hall to be signed by a Benefits team member. It’s important to note that the application can’t be signed and processed until TMRS receives your final contribution. This may be 30-45 days after your last day working with the City. You can contact EmployeeBenefits@cctexas.com or 361-826-3300 option 2 for status updates.
6. I’m considering retiring soon. How do I get that process started?
Contact EmployeeBenefits@cctexas.com or 361-826-3300 option 2 to make an appointment. The retirement process can take up to 6-8 weeks from your intended retirement date.
7. Do I get a new BCBS card every year? How can I request a new card or find information about my BCBS account?
Employees only receive a new card if a change is made to their medical or dental plan. If no changes are made, the employee will only receive a new card upon request. You can contact EmployeeBenefits@cctexas.com or 361-826-3300 option 2 to request a new card and for information about your account. However, you can also create a member account on Blue Cross and Blue Shield of Texas (bcbstx.com). This will allow you to view information about previous claims, find in-network providers, etc. at your convivence.
8. I have vision coverage with the City but never recieved my insurance card. How do I go about getting my card and/or find information regarding my coverage?
Vision insurance is through VSP. VSP does not provide cards in hand. If you would like a temporary card, contact EmployeeBenefits@cctexas.com or 361-826-3300 option 2. You can find more information about coverage and how to create an online account at Vision – City of Corpus Christi (benefitscc.org).